AMC & Break Fix

#	Comprehensive AMC	Non Comprehensive AMC
1	All your hardware and manpower cost will be borne by us for maintaining your assets	Assets will be maintained by us for the committed support time window
2	Any breakdown or failure will be our responsibility	Attempt will be made to ensure that issues are resolved without major changes or replacement to avoid cost impact
3	Availability of required spares will always be maintained at site to avoid downtime	Immediate resolution and long term availability
4	Scheduled Preventive Maintenance	Scheduled Preventive Maintenance

#	Break Fix Support – On Call Basis	Break Fix Support – Fixed Volume
1	On every call our team will visit your users or location and address the issues reported Every asset worked will be charged here	Fixed no of tickets will be agreed here before service commencement On completion of agreed ticket count within the tenure we may have facility to add up or extend the ticket limitt